Top Qualities Employers Look For

Top Qualities Employers Look For – Hospitality workplaces are evolving globally. The recent Covid-19 pandemic has led to a major change in work behavior, work environment and most important skills. More so in the hotel and tourism industry.

So, what skills do hospitality employers and recruiters like the most in 2023? This is the question we try to answer in this article. 

Top Qualities Employers Look For

One of the studies of recruitment specialist Hays surveyed 23,000 respondents and discovered the skills companies need most in the next 12 months. In summary, the findings are:

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So, in this article, we will cover all these skills and 5 other important skills mentioned below.

Get started with the skills that will be key differentiators for people at work in your hospitality organization in 2022 and beyond.

Technology today is used by almost every industry. A lot of people are using cloud and machine learning without even knowing they are using it.

So, being tech savvy and having a better understanding of technology can definitely give you an edge over others in your career. Not being tech savvy and not being able to continuously upgrade yourself through learning can be one of the biggest mistakes of your career.

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Most professionals in the hospitality industry know it because it is one of the main characteristics of top hoteliers.

Connecting with your audience is very important and it must be done with your body language and communication skills.

As mentioned at the beginning of this article, this is the most important skill for recruiters and recruiters.

An effective communicator can open communication channels between the team and lead to better and more integrated efforts.

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Interpersonal skills such as active listening, encouragement and caring, teamwork and leadership skills are like icing on the cake with the ability to communicate effectively.

A lot of hospitality organizations test for EI or EQ (Emotional Quotient is a synonym for EI used by many organizations) and have even started giving more importance to conventional aptitude testing.

This will again be a key skill for employment in the hospitality industry in 2022 and beyond.

Increased use of technology, work-life balance, the recent COVID pandemic, gender imbalance, changing salaries, flexible work and other similar issues have made the workplace our value multidimensional.

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A good IQ alone is not enough for hotel leaders and hotel managers. Emotional intelligence is a term that refers to a multidimensional approach to emotions. Emotional intelligence involves understanding and using emotions better.

Another of our articles explains more about how to use emotional intelligence to achieve career success in the hospitality industry.

Also check out the STEM’s infographic below. It covers a lot of important qualities that will increase your employability. Emotional intelligence plays an extremely important role in each of the skills mentioned in the infographic below.

As stated at the beginning, this is one of the skills favored by employers in the hospitality industry. More than 50% of employers surveyed consider this an important recruitment skill in 2023.

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This certainly seems very true, especially amid the pandemic and with improving technology and consumer behavior.

Therefore, change management is a key topic in most MBA programs today. Understanding the change and quickly reacting and adapting to the same will definitely give you an edge over your competitors.

With new technologies and innovations, problems and complaints appear. The hotel industry faces the greatest expectations of consumers.

The black box of the consumer becomes larger and more complex, and the decoding of the consumer’s opinion becomes more and more difficult.

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In the past, Hotel Management Consultants used to be problem solvers but in today’s scenario, every team member has to be a problem solver in his or her way.

It is therefore no surprise that most hotel employers find this trait to be one of the most important when recruiting potential employees.

Change management, innovation, EI and effective communication will not be possible for those who are not ready to continuously learn.

In an ever-changing work environment, continuous learning is the only way to maintain and grow in your career.

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The significant rise of online learning and professional learning platforms shows the growing importance of the professional courses.

Gone are the days when just a few skills are enough to compete with the best. In today’s knowledge economy, you need to be willing to learn new skills on a regular basis.

Look at the image below to see how skills continue to be added at different stages and the desire to learn helps us accumulate more skills to stay competitive.

From teamwork to everyone’s work, flexibility is now a necessity rather than an advantage. More so for the hotel and tourism sector.

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It is for these reasons that this skill is once again one of the top 10 skills that employers are looking for in 2023 and beyond.

It goes without saying that expertise in people management is a prerequisite for being an excellent leader in any hospitality organization.

It is a collection of all soft skills, some of which have already been mentioned in the qualities mentioned here.

This is the skill that will help you become an excellent manager or leader. People management skills are one of the top qualities of a hotel manager.

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Skills such as trust, patience, active listening, empathy and many other soft skills are included in people management skills.

These skills are harder to define and measure than technical skills. So they are qualities that cannot be shown on a CV. Recruiters are trained to analyze these skills during the interview. Questions about what to do or sharing experiences are often used to assess these skills.

You will need to be proficient in PowerPoint and video presentations. In addition, you also need to be as good as Salesforce to ensure that you are familiar with the sales ecosystem.

Selling is an art that remains a scarce resource in these industries. People who excel in sales and presentations can secure a rewarding career.

Infographic] What Workers Want

Today, storytelling is increasingly important while presentations that evoke emotions are also popular. Employers like employees who are good at presenting and selling products and services. After all, it all comes down to generating profits for the organization.

It’s not the barriers that make the story. That’s how people bounce back to be remembered.

The art of staying strong in the face of difficulties and bouncing back from challenges is called resilience.

This is a quality that has long been popular with employers and will continue to be popular with employers in the years to come.

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There are many soft skills like positivity, motivation, discipline, time management, etc. May be mentioned first in the list.

However, today these are more of a necessity than quality. You are expected to be motivated and disciplined from day one.

So, if you’re looking for some extra bite in your next interview, prepare these skills thoroughly and you’re sure to excel.

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